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COURIER COMPANIES WE USE:  Most UK Domestics dispatches are sent with APC Couriers and most Regional/International dispatches are sent with UPS. Although this may be more expensive than other alternatives, it allows us to quickly trace shipments if there is a delivery problem, and to provide customers with Proof of Delivery if necessary. Ultimately, this higher level of service guarantees fewer delays and a lot less headaches for everyone.

ROYAL MAIL: Due to repeated issues with Royal Mail failing to deliver in a timely manner, until further notice we are unable to continue offering these services.  All deliveries will be using courier services (APC or UPS) for the time being. 

For deliveries to the EU and elsewhere:  Delivery charges vary considerably with package weight and destination.   Please contact us for delivery charges, and we will lookfor the most cost- effective method of delivery to you.

We regret that we can only dispatch orders to recognised premises of the customer/cardpayer.  This means that we cannot dispatch to worksites and/or 3rd-party addresses.

For the UK, our Rates and options are:

  Area Postcodes Delivery Time Order Value
< £100 † >£100 †
Zone 1   England

All except IM, GY & JE codes

Next Busn. Day or Saturday if required £7.90 Free
  Wales

All postcodes

  Scotland - South

All postcodes except those listed for Zones 2 or 3 (below)

  Zone 1 Priority Delivery

Pre 12 (Midday) # £16.50 £8.60
Pre 10.00am # £30.00 £22.10
Zone 2   Isle of Wight PO30-41 1-2 Days £28.20 £20.30

  Northern Ireland

All BT postcodes

2-5 Days

  Scotland - Region A IV ALL 1-2 Days
AB ALL 1-2 Days
DD 8-11 2-5 Days
PA 20-76 2-5 Days
PH 15-50 1-2 Days
FK 17-21 1-2 Days
KA 27, 28 2-5 Days
Zone 3 Scotland - Region B KW ALL 2-5 Days
HS ALL 2-5 Days
ZE ALL 2-5 Days
Zone 4   Isle of Man All IM postcodes 2-5 Days
Zone 5   Channel Islands All GY & JE postcodes 2-5 Days
Free Delivery for Orders with Product Value of >£100, delivered to Zone 1 addresses.  Customers in other Zones and with order Product Value >£100 get Freight Charge reduced by £7.90.
For deliveries to 'remote' areas, as well as Ireland, EU and beyond, UPS Couriers may offer a more competitive price.  Please call us and we'll find best the price for you.  You are also welcome to use your own courier service
#  Saturday delivery (if required) also available


Deliveries to private addresses:  Courier services may require a signature when delivering your order.  Deliveries to a residence can experience problems and delays if no-one is available to accept your parcel.  A 'Failure to Deliver' may require your travelling to the Courier's local depot to collect your order.

Even if there is any chance you will be away from your premises or on part of the property where you may not hear your doorbell, even for just a few minutes, we recommend you consider:
  • having your order delivered to a trusted neighbour who will be home when you are not (please let us know at the time of placing your order, or leave a note on your door, where the courier driver will see it)
  • Giving us an alternative address, where your package can be signed for and be safe until you can collect it.  Such places may include:
    • your employer's address
    • a local business (if you know the owner well), including village shop, garage or pub

 

Do you have a question you would like answered?

Please let us know via our Contact Us Page. We will usually respond within one hour.

If we think it a good question, we will add it to this page.